We are here to help you grow
Have a question about the software, your order, or a recipe? Our team is ready to assist.
Direct Contact Information
Email Support
For software questions, download issues, or general inquiries: [email protected] We aim to respond to all emails within 24 business hours.
For the Cardstock Starter Program, please use the email address above to reach us.
Phone Support
Need assistance? Contact us at (716) 218-9066. Please leave a message if you reach our voicemail, and we will respond shortly.
Frequently Asked Questions (FAQ)
Q: How do I install the Formulator’s Suite? A: Good news—you don’t need to “install” anything! Our software runs directly in your web browser.
Download the ZIP file from your confirmation email.
Unzip/Extract the folder to your desktop.
Double-click the file named Launcher.html to open your dashboard.
Q: Does this work on Mac and PC? A: Yes! Because it runs in your web browser (Chrome, Safari, Edge), it works on any computer. It also works on iPads and Android tablets.
Q: Is my business data private? A: 100%. Unlike cloud software, our tools store your recipes and customer lists locally on your device. We never see your data, and it is never uploaded to a server. You own it completely.
Q: Do you offer refunds? A: Due to the digital nature of the software, sales are generally final. However, if you are having technical issues that we cannot resolve, please contact us for a “Good Faith” review of your order.